Black Belt Certification Course and Exam

COURSE OUTLINE: SSBB

Introduction

1. A brief history of Quality

2. What is Quality (Definitions) and service or product

3. Quality Gurus & their contribution to Quality

4. Enterprise wide View

5. Leadership

6. Six Sigma Roles and Responsibilities

7. Team Formation

8. Team Facilitation

9. Team Dynamics

10. Time Management For Teams

11. Team Decision making Tools

12. Management and Planning Tools

13. Team Performance Evaluation And Rewards

14. Overview of DMAIC

Define

1. Important Stakeholders

2. Impact On Stakeholders

3. Critical To Requirements

4. Benchmarking

5. Business performance measures

6. Financial measures

7. VOC

8. Kano’s Customer Satisfaction Levels

9. Juran’s Customer Needs

10. Market Research

11. CTQ Flowdown

12. QFD

13. Performance Metrics

14. Project Charter

15. Charter Negotiation

16. Project management plan and Baselines

17. Project Tracking

Measure

1. Processes, Process characteristics, process flow metrics, inputs and outputs

2. Process maps and Flow chart

3. SIPOC

4. Data Type & Measurement scale

5. Data Collection

6. Sampling strategies

7. Fishbone Diagram

8. Relational Matrices or Prioritization Matrix

9. Basic Statistics

10. Analytical Statistics

11. Gauge R & R 12. Process Capability Analysis

Analyze

1. Correlation and Regression Analysis

2. Testing of Hypothesis

3. FMEA

4. Gap Analysis

5. The Five Whys

6. Pareto Diagram

7. Tree Diagram

8. Non value added activities

9. Cost of poor Quality (COPQ)

Improve

1. DOE

2. Poka-yoke

3. 5S

4. SMED

5. Continuous Flow Manufacturing

6. Kaizen

7. Kanban

8. Theory of constraints

9. Risk analysis

Control

1. Statistical Process Control

2. Other Control Tools

3. Maintain Controls

4. Sustaining Improvements

DFSS

1. DFSS

Case Study 1

1. Case Study 1 Part 1 ( 2 hours )

2. Case Study 1 Part 2 ( 2 hours )

Case Study 2

1. Case Study 2 Part 1 ( 2 hours )

2. Case Study 2 Part 2 ( 2 hours )

R8,000